Privacy Policy

Last updated: September 2026

1. Website ownership, channel structure and controller

This Privacy Policy applies to the website hosted at mrzooveterinaria.online. The domain is owned and operated exclusively by CENTRO MEDICO VETERINARIO LTDA, a limited liability company registered in Brazil under CNPJ 13.245.087/0001-09, with registered address at R. Vereador João Calazans, 579, Treze de Julho, Aracaju, SE, CEP 49020-030.

CENTRO MEDICO VETERINARIO LTDA operates two complementary digital channels under the same ownership and the same federal registration: (i) mrzoo.com.br, the primary institutional website in Portuguese for the Brazilian domestic market; and (ii) mrzooveterinaria.online, the English-language international channel, aimed at the English-speaking public. This Privacy Policy governs personal data collected specifically through mrzooveterinaria.online.

CENTRO MEDICO VETERINARIO LTDA acts as the data controller for the personal information collected through this website. Neither domain is licensed to, operated by, or shared with any third party.

2. Information we collect

We may collect the following information when you contact us or request our services: name, email address, telephone number, pet identification (name, species, breed, age) and any description of the clinical situation you choose to share.

This information is provided voluntarily and only when you choose to reach out to us for appointments, service inquiries or general contact.

3. How we use your information

We use the information collected for the following purposes: to respond to inquiries and appointment requests, to schedule and coordinate clinical services, to maintain internal medical records for continuity of care, to communicate with owners about ongoing cases, and to comply with applicable legal and regulatory obligations.

4. Legal basis

Personal data is processed based on the consent of the data subject, the execution of the service agreement, the fulfillment of legal obligations, and the legitimate interest of maintaining an accurate clinical record.

5. Information sharing

We do not sell, trade, rent or share your personal information with third parties for marketing purposes. Information may only be shared when strictly required by a competent authority under Brazilian law.

6. Data security

We adopt reasonable administrative, technical and physical measures to protect personal information against unauthorized access, alteration, disclosure or destruction. Access to personal data is restricted to authorized personnel with a legitimate need to process it.

7. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations or to preserve clinical records under applicable professional guidelines. When no longer needed, information is securely deleted or anonymized.

8. Your rights

Under applicable Brazilian data protection law (LGPD, Law 13.709/2018), you have the right to request access to your personal data, correction of inaccurate data, deletion of unnecessary data, portability, information about sharing and the withdrawal of consent. Requests may be submitted through the contact channels listed below.

9. Cookies

This website may use minimal technical cookies necessary for basic navigation. It does not use cookies for advertising profiling or third-party retargeting.

10. Changes to this policy

This Privacy Policy may be updated periodically. The most recent version is always available on this page, together with the date of the last update.

11. Contact

CENTRO MEDICO VETERINARIO LTDA
CNPJ: 13.245.087/0001-09
R. Vereador João Calazans, 579, Treze de Julho, Aracaju, SE, CEP 49020-030, Brazil
Phone: (79) 3243-2437 / (79) 3044-9670
Email: adm.mrzoo@gmail.com